Morello Panels | Insurance Claims Guide & FAQs
Minimizing downtime. Maximizing quality. Morello Panels keeps your business moving with seamless, priority collision repairs and end-to-end insurance management for corporate fleets.
Accident? We’ve Got You Covered.
Navigating insurance claims after an accident can be stressful. At Morello Panels, we streamline the process so you can get back on the road with total peace of mind. Here is your step-by-step guide to hassle-free insurance repairs.
1. Lodge Your Claim
Contact your insurance provider as soon as possible to report the incident. Let them know you choose Morello Panels as your preferred repairer.
2. Get Your Claim Number
Your insurer will provide you with a unique claim number. Once you have this, the hard work on your end is officially done.
3. Book Your Estimate
Bring your vehicle and claim number to us. Our team will assess the damage, take digital photos, and submit a comprehensive quote directly to your insurer.
4. Approval & Repair
We liaise directly with your insurance company to get the repairs authorized. Once approved, we book your car in and restore it to factory standards.
Q: Do I have the right to choose my own repairer?
A: In most cases, yes. While some insurance companies will try to steer you toward their own "preferred" network, most policies include a "Choice of Repairer" clause. It is your asset—you have the right to ensure it is repaired by a certified professional like Morello Panels. Check your Product Disclosure Statement (PDS) or ask us to help you verify.
Q: What information do I need to provide to Morello Panels?
A: To get started, we only need three things:
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Your insurance company’s name
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Your claim number
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Your vehicle details and contact information
Q: Do I need to get multiple quotes?
A: No. Legally and contractually with most insurers, you only need to provide one quote. If you choose Morello Panels, you can bring your vehicle straight to us, and we will handle all quoting and digital imaging directly with your insurer.
Q: Will my repairs be covered by a warranty?
A: Absolutely. At Morello Panels, all of our structural and paint repairs come with a Lifetime Workmanship Guarantee. We mirror and back the quality guarantees required by major insurance providers.
Q: When and to whom do I pay my excess?
A: Your excess amount is determined by your insurance policy. If an excess is applicable, it is generally paid to us (the repairer) when you come to collect your completed vehicle, unless your insurer instructs you otherwise during the lodgement phase.
Q: Can you help me arrange a hire car?
A: Yes. Depending on your insurance policy, you may be entitled to a free accident loan car while yours is in the shop. If your policy doesn't cover it, or if you were not at fault, let our team know and we can help arrange a replacement vehicle for you.
Let Us Handle the Heavy Lifting
Ready to get your vehicle sorted? Give our friendly team a call or drop by with your claim number, and we’ll take care of the rest.
From light commercial vans and sales team hatchbacks to luxury corporate sedans, our workshop is fully equipped to restore all vehicle makes and models to factory specifications.
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Genuine Parts Guarantee: We use OEM (Original Equipment Manufacturer) parts to preserve your vehicle’s factory warranty and resale value.
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Advanced Tech & ADAS Ready: Modern fleet vehicles rely heavily on safety sensors. We ensure all radar, camera, and autonomous braking systems are meticulously recalibrated post-repair.
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Eco-Friendly Refinishing: Our computerised color-matching and premium spray booths ensure a flawless finish that perfectly matches your company's branding.